Delivery and Tracking
How long does delivery take?
Orders are typically dispatched within 48 hours and take 1-2 weeks to be delivered. Please allow an additional week during busy periods or due to international delivery delays beyond our control.
How can I track my order?
After dispatch, you’ll receive a shipping confirmation email with your tracking information. If your tracking number doesn’t work, please reply to the email for assistance.
What if my order is lost or damaged?
We will happily replace or refund lost or damaged orders free of charge.
Do you deliver orders to my country?
We deliver to most countries worldwide. If there are any issues with your delivery, we will contact you directly.
Are all of the products in my order sent together?
Products may be sent separately to ensure quick delivery, avoid customs charges, or because they are being shipped from different distribution centers.
Where are your products delivered from?
Our products are manufactured and shipped from various locations worldwide, primarily from Asia, to offer the best prices while maintaining high quality.
Order Changes and Cancellations
Can I change my order?
Yes, if your order hasn’t been dispatched yet, please contact us, and we’ll be happy to make the changes. Orders that have already been dispatched cannot be changed.
Can I cancel my order after I’ve made a purchase on the website?
Yes, we offer immediate order cancellations within 30 minutes of purchasing. If you change your mind within this time frame, send us a message or email, and we’ll cancel and refund your order in full.
Order Returns and Exchanges
Can I return my order?
Yes, you can return your order within 30 days of receiving it, provided it’s unused and in its original packaging. To initiate a return, please contact us, and we’ll provide the nearest return address. Once we’ve received your return, we’ll email you with a refund confirmation.
Can I exchange my order?
Yes, you can exchange your order within 30 days of receiving it. To initiate an exchange, please contact us, and we’ll provide the nearest return address. Once we’ve received your return, we’ll email you when your exchange order has been dispatched.
For any other inquiries, please use our Contact Form.